QHR is committed to providing superior customer support for our software. Our goal is to be able to provide our customers with training and around the clock support for worry free implementation, and ongoing support once you are up and running. Our support team receives 4.5 out of a possible 5 stars on CanadianEMR.ca
Our regular support hours are 5AM to 5PM PST but our dedicated customer support team also supplies emergency support 24 hours a day.
QHR Technologies prides itself on the quality and professionalism with which we serve our clients. Exceptional client support is essential to the business development and corporate growth of Accuro. Our reputation for availability and knowledge is excellent. Our support team, with their respective software and hardware educations and designations, ensure that the client’s question will be answered accurately – the first time.
Clients access our Accuro Software Support Team by:
When you call client services at the number above, you will initially be asked to choose the type of support you are requesting. To make that easier for you, we’ve outlined the options below.
Dial 1 – Claims and Submissions
Do you have questions regarding your billing, submissions, fee codes or otherwise? This option is for you!
Dial 2 – Technical Support
Examples of this include faxing, printing and scanning questions. This can also include Accuro not opening, freezing, running slow or other access issues.
Dial 3 – Labs and Special Projects
Examples of this include not receiving labs, needing to set up connections to a new lab vendor or configuring custom lab panels. This option is also used for special interfaces such as Welch Allyn or Accuro Transcription.
Dial 4 – General Configuration
Need to change your letterhead? Not sure about a schedule template? Need to add a user or provider? This option is appropriate for general questions regarding the everyday use of Accuro.
Dial 5 – Other
Not sure which option to use? This option will direct you to the next available agent that can record the issue and have the appropriate analyst contact you back.